Terms of service

Effective Date: July 4, 2026

Welcome to Homexom. These Terms of Service ("Terms") govern your access to and use of the Homexom website, products, and related services. By visiting our website, browsing our products, or placing an order, you agree to these Terms and our applicable policies.

If you do not agree with these Terms, please do not use our website or services.

1. About Homexom

Homexom is an online store offering home improvement products and related household products.

Store Name: Homexom
Website: https://www.homexom.shop
Email: support@homexom.shop
Phone: +1 (530) 992-8997
Business Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

2. Acceptance of These Terms

By accessing or using the Homexom website, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our other applicable policies.

These Terms may apply to your browsing of our website, product purchases, communications with us, and other interactions with our services.

3. Eligibility and Information You Provide

You must be at least 18 years old to place an order, or have the permission and supervision of a parent or legal guardian.

When using our website or placing an order, you agree to provide information that is accurate, current, and complete. You are responsible for updating information when necessary to help us process your order or communicate with you.

4. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability information.

However, product details may occasionally contain errors or may change over time. Minor differences in color, appearance, packaging, dimensions, or other non-material features may occur because of manufacturing changes, supplier updates, or differences in how products are displayed on individual devices.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

Product availability is not guaranteed. A product may become unavailable before or after an order is placed.

5. Pricing and Payment

Unless otherwise stated, prices displayed on our website are in U.S. Dollars (USD).

Available payment methods may include:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • PayPal Wallet

The availability of a payment method may vary depending on your location, device, browser, or the options available during checkout.

Payment must be successfully authorized before an order can be processed.

6. Order Confirmation and Acceptance

After you place an order, we may send you an email confirming that we have received your order. This confirmation does not necessarily mean that your order has been accepted or that the product is available.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving:

  • Suspected fraud or unauthorized activity

  • Pricing, product listing, or technical errors

  • Product or inventory availability issues

  • Incomplete or incorrect order information

  • Violation of these Terms or applicable law

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.

7. Order Processing and Shipping

Our current order and shipping timeframes are:

  • Processing Time: 1–3 business days
  • Estimated Delivery Time: 7–12 business days
  • Shipping: Free standard shipping on eligible orders
  • Tracking: Tracking information is provided after an order has shipped, when available

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise. Actual delivery may be affected by carrier operations, severe weather, holidays, customs procedures, incorrect delivery information, or other circumstances beyond our reasonable control.

Additional information about shipping and delivery is available in our Shipping Policy.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before an order enters processing or shipment. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

If an order cannot be canceled, you may request a return after delivery if the item qualifies under our Return & Refund Policy.

9. Returns and Refunds

Eligible items may be returned within 30 days after delivery, subject to the requirements and limitations described in our Return & Refund Policy.

Return eligibility generally depends on the condition of the item and compliance with our return instructions. Customers are generally responsible for return shipping costs unless the item was received damaged, defective, incorrect due to our error, or otherwise required by applicable law.

Approved refunds are issued to the original payment method. Refund processing generally takes 5–10 business days after approval, although your bank or payment provider may require additional time before the funds become available.

For complete return and refund information, please review our Return & Refund Policy.

10. Intellectual Property

The content available on the Homexom website, including our text, logos, graphics, website design, and other original materials, may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use protected website content for commercial purposes without appropriate authorization from the applicable rights holder.

Product images, descriptions, trademarks, or other materials may also be subject to the rights of third parties.

11. Prohibited Activities

You agree not to use our website or services to:

  • Violate applicable laws or regulations
  • Submit false, misleading, or fraudulent information
  • Attempt unauthorized access to our website, systems, or accounts
  • Interfere with the security or normal operation of our website
  • Use automated tools in a manner that disrupts our services
  • Engage in fraudulent, abusive, or unlawful activity
  • Use our website for purposes that are prohibited by these Terms

We may take appropriate action when we reasonably believe these Terms have been violated, including canceling orders or restricting access to our website where permitted by law.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms is intended to exclude or limit rights or warranties that cannot be legally excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Homexom will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of our website, products, or services.

Where permitted by law, Homexom's total liability for a claim relating to a specific purchase will not exceed the amount paid by the customer for the applicable order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Third-Party Services and Links

Our website may use or provide access to services, websites, or content operated by third parties.

Homexom does not control third-party websites or services and is not responsible for their content, availability, security, privacy practices, or policies. Your use of third-party services may be governed by their own terms and privacy policies.

15. Privacy

Your use of the Homexom website is also subject to our Privacy Policy, which explains how we collect, use, share, and protect personal information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

When we update these Terms, we will post the revised version on this page and update the Effective Date.

Your continued use of our website after revised Terms become effective constitutes acceptance of those updated Terms, to the extent permitted by applicable law.

17. Contact Us

If you have questions about these Terms of Service or need assistance with an order, please contact us:

Homexom

Website: https://www.homexom.shop
Email: support@homexom.shop
Phone: +1 (530) 992-8997
Business Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

Thank you for choosing Homexom. We appreciate the opportunity to serve you.