Terms of service

Welcome to Homexom. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. About Homexom

Homexom is an online retailer specializing in home improvement products and related household solutions.

Business Information:

Store Name: Homexom

Website: https://www.homexom.shop/

Email: support@homexom.shop

Phone: +1 530-992-8997

Business Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (Los Angeles Time)

2. Acceptance of Terms

By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these Terms, please discontinue use of the website.

3. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use our website and purchase products.

By placing an order, you represent that all information provided is accurate and complete.

4. Product Information

We strive to provide accurate product descriptions, specifications, images, and pricing information.

However, minor differences in color, appearance, packaging, or dimensions may occur due to screen settings, manufacturing updates, or supplier changes.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

5. Pricing and Payments

All prices displayed on our website are listed in U.S. Dollars unless otherwise indicated.

We accept secure payments through:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Orders will not be processed until payment has been successfully authorized.

6. Order Acceptance

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Suspected fraud

  • Pricing errors

  • Inventory issues

  • Incorrect customer information

  • Violations of these Terms

If an order is canceled after payment has been received, a refund will be issued to the original payment method.

7. Order Processing and Shipping

Processing Time: 1–3 Business Days

Estimated Delivery Time: 7–12 Business Days

Shipping Cost: Free Standard Shipping on all products

Tracking Information: Tracking numbers are provided once orders are shipped.

Delivery estimates are provided in good faith but are not guaranteed. Delays caused by carriers, weather events, customs procedures, holidays, or other circumstances beyond our control may occur.

8. Order Changes and Cancellations

Customers who wish to modify or cancel an order should contact us as soon as possible.

Once an order has entered processing or has been shipped, modifications or cancellations may no longer be available.

9. Returns and Refunds

Eligible products may be returned within 30 days of delivery.

Returned items must be:

  • Unused

  • In original condition

  • Returned with original packaging when possible

Customers are responsible for return shipping costs unless otherwise required by law.

Approved refunds will be issued to the original payment method.

Refund Processing Time: 5–10 Business Days after the returned item has been received and inspected.

Additional details may be found in our Return and Refund Policy.

10. Intellectual Property

All content available on the Homexom website, including text, graphics, logos, images, product listings, website design, and other materials, is the property of Homexom or its content providers and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited.

11. Prohibited Activities

Users agree not to:

  • Violate any applicable laws or regulations

  • Attempt unauthorized access to website systems

  • Interfere with website functionality

  • Submit false or misleading information

  • Engage in fraudulent activity

  • Use the website for unlawful purposes

Any violation may result in restricted access, order cancellation, or legal action where appropriate.

12. Disclaimer of Warranties

Our website and products are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Homexom makes no warranties, express or implied, regarding uninterrupted website access, accuracy of information, or suitability of products for a particular purpose.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the maximum extent permitted by law, Homexom shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the applicable order.

14. Third-Party Services

Our website may contain links, integrations, or services provided by third parties.

We are not responsible for the content, policies, practices, or actions of third-party websites or service providers.

Users access third-party services at their own discretion.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect business, legal, or operational changes.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Homexom

Website: https://www.homexom.shop

Email: support@homexom.shop

Phone: +1 530-992-8997

Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (Los Angeles Time)

Thank you for choosing Homexom. We appreciate your trust and look forward to serving your home improvement needs.