Refund policy

Effective Date: July 4, 2026

At Homexom, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return or refund in accordance with the terms below. This policy explains our return eligibility, refund process, return shipping responsibilities, and how to contact us for assistance.

30-Day Return Policy

We accept eligible return requests within 30 days after the date your order is delivered.

To qualify for a return, the item should generally:

  • Be unused and in its original condition.
  • Include original parts, accessories, and manuals, when applicable.
  • Be returned within the applicable 30-day return period.
  • Be returned according to the instructions provided by Homexom after your return request is approved.

Items damaged because of misuse, improper handling, unauthorized modification, or normal wear and tear may not be eligible for a refund.

How to Request a Return

Before returning any product, please contact our customer support team to request return authorization.

Email: support@homexom.shop

When contacting us, please provide:

  • Your order number
  • The name of the product you wish to return
  • The reason for your return request
  • Photos of the item, if it is damaged, defective, or incorrect

After reviewing your request, we will provide the appropriate next steps. If your return is approved, we will provide return instructions and the applicable return address.

Please do not send a product back without first receiving return instructions from Homexom. Unauthorized returns may experience delays or may not be processed correctly.

Return Shipping Costs

Customers are generally responsible for the cost of return shipping when returning an item because they changed their mind or no longer want the product.

If an item was received damaged, defective, or incorrect because of our error, Homexom will review the situation and determine an appropriate solution. Depending on the circumstances, this may include reimbursement of reasonable return shipping costs, a replacement, a refund, or another appropriate resolution.

For your protection, we recommend using a trackable shipping service when returning an item. Homexom is not responsible for returned packages that are lost during transit before they are received.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us within 7 days after delivery.

To help us review the issue, please provide clear photos of:

  • The product
  • The shipping package, when relevant
  • Any visible damage or defect
  • The shipping label, when applicable

After reviewing the information, we will determine the most appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another suitable solution.

Refund Process

Once an approved return is received, we will inspect the returned item and notify you of the outcome.

If your refund is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • Your bank, credit card issuer, or payment provider may require additional time to make the refunded amount available in your account.

If a returned item does not meet the eligibility requirements of this policy, we may be unable to issue a full refund.

Items Generally Not Eligible for Return or Refund

The following items may not be eligible for return or refund:

  • Products that have been used, altered, or damaged by the customer.
  • Items returned more than 30 days after delivery.
  • Products missing essential original parts or accessories due to customer handling.
  • Items that are not returned in an acceptable condition for reasons unrelated to a Homexom error.
  • Products damaged because of misuse, improper handling, unauthorized modifications, or normal wear and tear.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted before an order enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

If we are unable to cancel your order, you may request a return after delivery if the item meets the requirements of this Return & Refund Policy.

Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, refund, or order issue, please contact us:

Homexom

Email: support@homexom.shop
Phone: +1 (530) 992-8997
Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

We are committed to providing clear information and reasonable customer support throughout the return and refund process.