Privacy policy

Effective Date: July 4, 2026

Homexom respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with Homexom.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information directly from you, automatically when you use our website, and from service providers that help us operate our store and provide our services.

Information You Provide

When you place an order, contact us, create an account, or otherwise interact with us, we may collect information such as:

  • Your name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Account information, if you choose to create an account
  • Information you provide when contacting customer support

Order and Transaction Information

When you make a purchase, we may collect or receive information relating to:

  • Products you purchase
  • Order and transaction history
  • Payment and payment confirmation information
  • Shipping and delivery information
  • Return, refund, and cancellation requests
  • Communications with our customer support team

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website activity and usage information
  • Pages or links that referred you to our website
  • Cookies and similar technologies

This information may be used to operate, secure, maintain, and improve our website and services.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments and confirm transactions
  • Arrange shipping and provide order or delivery updates
  • Respond to customer service requests
  • Process returns, refunds, and cancellations
  • Operate, maintain, and improve our website and services
  • Help prevent fraud, abuse, and unauthorized transactions
  • Protect the security of our website and customers
  • Comply with applicable legal obligations
  • Communicate with you about your orders or other service-related matters
  • Send promotional communications when permitted by applicable law and in accordance with your preferences

We may also use information in an aggregated or de-identified form for business, operational, and analytical purposes.

Payment Information

Payments are processed through third-party payment providers. Homexom does not store complete payment card information on its own servers.

Available payment methods may include:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • PayPal Wallet

The availability of a particular payment method may depend on your location, device, browser, or the options presented during checkout.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Operate and maintain website functionality
  • Remember preferences and settings
  • Improve website performance
  • Understand how visitors use our website
  • Help protect against fraud and security threats
  • Support analytics and advertising activities, where applicable

You may be able to control certain cookies through your browser settings. Please note that blocking or deleting some cookies may affect the functionality or performance of certain parts of our website.

How We Share Personal Information

We may share personal information with service providers and other third parties when reasonably necessary to operate our business and provide our services. These parties may include:

  • Payment processing providers
  • Shipping and logistics providers
  • Website hosting and ecommerce service providers
  • Fraud prevention and security providers
  • Customer support providers
  • Analytics and website performance providers
  • Professional advisors, when necessary
  • Government authorities or other parties when required by law

We may also disclose personal information when reasonably necessary to protect the rights, safety, property, or security of Homexom, our customers, or others.

We do not rent your personal information to third parties.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Process and fulfill orders
  • Provide customer support
  • Maintain appropriate business and transaction records
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements and policies
  • Protect our business and customers

The length of time information is retained may vary depending on the nature of the information and the reason for retaining it.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of eligible personal information
  • Request information about how your personal information is collected, used, or disclosed
  • Opt out of certain processing activities where applicable

To submit a privacy-related request, please contact us using the information in the Contact Us section below.

We may need to verify your identity before completing certain requests. Your rights may also be subject to exceptions and limitations under applicable law.

Marketing Communications

If you choose to receive promotional emails from Homexom, we may send you information about products, offers, or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. You may also contact us for assistance.

Please note that opting out of marketing communications does not prevent us from sending you important non-promotional messages relating to your orders, account, transactions, or customer service requests.

Children's Privacy

Our website and products are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 in a manner that violates applicable law, we will take reasonable steps to delete that information.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

Third-Party Services

Our website may rely on third-party services, including payment, shipping, analytics, advertising, and ecommerce service providers. Those third parties may process information in accordance with their own privacy policies and applicable legal requirements.

We encourage you to review the privacy policies of relevant third-party services when appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and revise the Effective Date at the top of the policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Homexom

Website: https://www.homexom.shop
Email: support@homexom.shop
Phone: +1 (530) 992-8997
Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

We appreciate your trust in Homexom and are committed to providing a transparent and responsible approach to privacy and personal information.