Privacy policy

At Homexom, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain information, including:

Personal Information

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details necessary to complete a transaction

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Customer service communications

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies

This information helps us improve our services and provide a better shopping experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide shipping updates and tracking information

  • Respond to customer inquiries

  • Improve website performance and user experience

  • Prevent fraudulent transactions

  • Maintain account and transaction security

  • Comply with legal obligations

  • Send service-related communications regarding your orders

We do not sell your personal information to third parties.

Payment Security

Payments are processed through trusted payment providers. Homexom does not store complete payment card information on its servers.

We support secure payment methods including Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and PayPal Wallet.

Cookies and Similar Technologies

Our website uses cookies and related technologies to improve functionality, remember user preferences, analyze website traffic, and enhance the overall shopping experience.

You may adjust your browser settings to refuse certain cookies; however, some website features may not function properly as a result.

Sharing Information with Third Parties

We may share limited information with trusted service providers when necessary to operate our business, including:

  • Payment processing providers

  • Shipping and logistics partners

  • Website hosting providers

  • Fraud prevention and security services

  • Customer support tools

These providers receive only the information required to perform their services and are expected to handle your information responsibly.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, comply with legal requirements, resolve disputes, and maintain business records.

When information is no longer needed, we take reasonable measures to securely remove or anonymize it.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Object to certain processing activities

  • Request information about how your data is used

To exercise any applicable privacy rights, please contact us using the information below.

Marketing Communications

If you choose to subscribe to promotional emails, we may occasionally send information regarding products, updates, or special offers.

You may unsubscribe at any time by following the unsubscribe instructions included in marketing emails.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been provided by a child without appropriate consent, we will take reasonable steps to remove that information.

Data Security

We use commercially reasonable safeguards designed to help protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While no online system can guarantee absolute security, we continually work to maintain appropriate protections for customer information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Homexom

Website: https://www.homexom.shop

Email: support@homexom.shop

Phone: +1 530-992-8997

Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (Los Angeles Time)

We appreciate your trust and remain committed to protecting your privacy while providing a safe and reliable shopping experience.