Shipping policy

Effective Date: July 4, 2026

Thank you for shopping with Homexom. We are committed to providing clear and reliable information about how orders are processed, shipped, and delivered. This Shipping Policy explains our current processing times, estimated delivery times, shipping costs, tracking, and other important shipping information.

Order Processing

Orders are generally prepared for shipment after payment has been successfully authorized.

Processing Time

  • Most orders are processed within 1–3 business days.
  • Business days are Monday through Friday, excluding applicable public holidays.
  • Processing times may be longer during periods of high order volume, promotional events, holidays, or other unforeseen circumstances.

An order is considered processed when it has been prepared and handed over for shipment or is otherwise ready to enter the carrier's shipping network.

Shipping Costs

Homexom offers Free Standard Shipping on all orders.

No standard shipping fee is added at checkout for eligible orders. If shipping options or conditions change, the applicable charges or terms will be displayed before you complete your purchase.

Estimated Delivery Time

After processing and shipment, the estimated delivery time is generally:

7–12 business days

The estimated total time from placing an order to delivery may include both the 1–3 business day processing period and the carrier's estimated transit time.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Actual delivery times may vary based on the destination, carrier operations, weather, customs procedures, holidays, or other circumstances outside our reasonable control.

Order Tracking

After an order has shipped, tracking information is generally provided by email when available.

Please allow a reasonable amount of time for the shipping carrier to activate or update tracking information after the package has entered the carrier's system.

If you have not received tracking information or need assistance locating your shipment, please contact our customer support team.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting an order, including:

  • Street address
  • Apartment, suite, or unit number, when applicable
  • City
  • State
  • ZIP code
  • Any other information necessary for successful delivery

Homexom is not responsible for delays, returned packages, or additional costs resulting from incorrect, incomplete, or undeliverable address information provided by the customer.

If you notice an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or shipment.

Delivery Delays

While we work to provide timely delivery, shipping delays may occasionally occur because of circumstances outside our reasonable control. These circumstances may include:

  • Severe weather
  • Natural disasters
  • Carrier service interruptions
  • Customs inspections or clearance procedures
  • Peak holiday shipping periods
  • Transportation or logistics disruptions

We appreciate your patience if a delay affects your order.

Lost or Significantly Delayed Packages

If your package appears significantly delayed, is believed to be lost, or has not received a tracking update for an extended period, please contact our customer support team.

We will review the available shipping information and, when appropriate, work with the relevant shipping carrier to investigate the issue. After reviewing the circumstances, we will determine the most appropriate available resolution.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days after delivery.

To help us review the issue, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the shipping packaging, when available
  • Any other information reasonably needed to investigate the issue

After reviewing the information, we will determine the most appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another suitable solution.

For additional information, please review our Return & Refund Policy.

Returned or Undeliverable Shipments

A package may be returned or considered undeliverable because of an incorrect address, missing delivery information, refusal of delivery, or failure to receive the shipment.

Returned packages may be eligible for reshipment after review. If a package is returned because of incorrect or incomplete information provided by the customer, additional shipping charges may apply.

Shipping Availability

Shipping availability depends on the delivery destination and carrier service availability.

If we are unable to ship an order to the address provided, we will notify you when reasonably possible. If payment has already been collected for an order that cannot be fulfilled or shipped, an appropriate refund may be issued.

Contact Us

If you have questions about shipping, delivery, order processing, or tracking, please contact us:

Homexom

Website: https://www.homexom.shop
Email: support@homexom.shop
Phone: +1 (530) 992-8997
Address: 18700 MacArthur Blvd, Irvine, CA 92612, United States

Thank you for choosing Homexom. We appreciate your business and are committed to providing clear information and responsive support throughout the shipping and delivery process.